JESTE LI VIŠESTRUKO TALENTIRANI ZA CHAT-TEKST E-MAIL-DRUŠTVENE MEDIJE?

Zaposlenje u Transcomu
Transcom je globalni specijalista za korisnička iskustva koji pruža usluge službe podrške korisnicima, usluge prodajne i tehničke podrške i usluge upravljanja kreditom kroz našu obimnu mrežu kontakt centara i agenata koji rade od kuće.

Mi smo 26.000 specijalista za iskustva kupaca, u 50 kontakt centara u 22 država, koji pružaju usluge na 33 jezika međunarodnim brendovima iz raznih industrija.

Naša ključna radna mjesta

CSR – Customer Service Representative

CSR – Customer Service Representative


As a CSR you are the voice of our clients. You listen, you ask the right questions and always come up with the best possible solution, if that’s by telephone, e-mail, chat or any other communication channel required. With your friendly and positive attitude you make a good first impression and leave a lasting one, and at the same time, you become an expert in communicating in both social and traditional channels.

Business Manager

Business Manager


As BM, you are responsible for a group of Team Leaders, and have the overall responsibility for guaranteeing that your client’s service level is kept. You assess the performance of your team, monitor and analyze the relevant Key Performance Indicators, and make sure that your team has the right resources and tools to do their job - creating smarter people experiences.

Social Media Recruitment Expert

Social Media Recruitment Expert


As a Social Media Recruitment Expert, you work with the local organization but also with a global group of peers. Together, you come up with the smartest campaigns and content to build Transcom’s employer brand and drive interest in our brand and working for Transcom.

Team Leader

Team Leader


As a Team Leader (TL) you lead a team of 10-15 Customer Service Representatives (CSRs). With your drive and enthusiasm you know how to motivate your team and make sure that you reach your objectives - as individuals, but most importantly - as a team.

Pametnija iskustva sa ljudima
Transcom je istinski globalni predvodnik u korisničkim iskustvima. Svaki dan, naših 26.000 specijalista za korisničko iskustvo obavljaju više od 1,5 miliona interakcija sa korisnicima naših klijenata na više od 33 jezika diljem svijeta.

Svakog sata, mi se oslanjamo na dobro informisane, motivisane osobe kako bi pružili odlično korisničko iskustvo, u svim korisničkim situacijama i putem svih kanala.

Transcom u Bosni i Hercegovini

Tuzla

Alije Alije Izetbegovića 3, 75000 Tuzla

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